Passenger Agreement for PickMe NOW

Introduction

Welcome to PickMe NOW (“we,” “our,” “us”). This Passenger Agreement (“Agreement”) outlines the terms and conditions governing your use of our rideshare, food delivery, and parcel delivery services (“Services”). By accessing or using our platform, you (“Passenger,” “Customer,” “you”) agree to comply with this Agreement, which aligns with relevant Australian laws, including the Competition and Consumer Acts.

1. Account Registration

To access PickMe NOW Services, you must:

• Provide Accurate Information: Ensure that your name, contact details, payment method, and other personal information are complete and accurate.
• Age Requirements: Be at least 18 years old. If you are younger, parental or guardian consent is required to use the Services.
• Account Security: Keep your login credentials secure and confidential. Notify PickMe NOW immediately if you suspect unauthorized access to your account.
• Multiple Accounts: Maintain only one account unless explicitly permitted by PickMe NOW.

2. Use of Services

By using our Services, you agree to:

• Accurate Requests: Enter correct pickup and drop-off details for rides, deliveries, or parcels.
• Appropriate Conduct: Treat drivers, delivery personnel, and other passengers with respect and courtesy.
• Safety Compliance: Follow road safety rules, including wearing seat belts and complying with driver instructions during rides.
• Legitimate Use: Avoid using the Services for unlawful activities, fraud, or misconduct.

3. Payment and Fees

• Payment Obligation: You are responsible for paying the fare (including applicable government Levy/Tax), delivery fees, and any additional charges (e.g., tolls, surcharges) displayed on the app.
• Automatic Processing: Payments will be processed automatically via your linked payment method upon completion of each service.
• Failed Payments: If a payment fails, you agree to promptly update your payment details and settle any outstanding amounts.
• Cancellation Fees: You may be charged a fee if you cancel a service request after the driver or delivery personnel has already started traveling to your location.

4. Cancellation and Refund Policy

• Cancellation by You: You may cancel a service request before the driver or delivery personnel arrives. However, cancellation fees may apply depending on the circumstances.
• Refunds: Refunds for service disputes (e.g., incomplete trips or incorrect deliveries) are evaluated on a case-by-case basis. Contact PickMe NOW support to initiate a claim.
• No-Show Policy: If you are not present at the pickup location within the designated time, the service may be canceled, and a fee may be charged.

5. Conduct During Rides

Passengers are required to:

• Respect the Driver and Vehicle: Avoid causing damage, leaving excessive mess, or behaving disruptively during the ride.
• Follow Local Laws: Refrain from smoking, consuming alcohol, or engaging in illegal activities during the trip.
• Use Seat Belts: Wear seat belts at all times for safety.
• Personal Belongings: Keep your belongings secure. PickMe NOW is not responsible for lost or damaged items left in vehicles.

6. Delivery of Food and Parcels

For deliveries, you agree to:

• Accurate Information: Provide correct recipient details, including name, contact information, and delivery address.
• Timely Availability: Be available to receive the delivery or ensure someone is authorized to accept it on your behalf.
• Inspection: Inspect food or parcel deliveries upon receipt and report any issues immediately.

7. Prohibited Activities

You must not use PickMe NOW Services to:

• Transport Illegal Items: This includes drugs, weapons, hazardous materials, or any goods prohibited by Australian law.
• Engage in Fraud: Avoid creating fake accounts, providing false information, or engaging in payment fraud.
• Harass or Abuse: Refrain from abusive, threatening, or harassing behavior toward drivers, delivery personnel, or other passengers.

8. Lost and Found Policy

• Reporting Lost Items: Contact PickMe NOW support promptly if you believe you left an item in a vehicle.
• Retrieval Fees: A nominal fee may apply for retrieving and returning lost items.
• No Liability: PickMe NOW and its drivers are not liable for the loss or damage of personal belongings.

9. Service Interruptions

PickMe NOW strives to ensure uninterrupted service but does not guarantee availability. Service disruptions may occur due to:

• Network or system outages.
• Traffic conditions, weather, or other unforeseen events.
• Driver availability constraints.

In such cases, PickMe NOW will make reasonable efforts to resume services promptly.

10. Dispute Resolution

If you encounter issues, you agree to:

• Contact Support: Raise complaints or disputes with PickMe NOW support first for investigation and resolution.
• Amicable Negotiation: Attempt to resolve disputes in good faith before pursuing other remedies.
• Binding Arbitration: Unresolved disputes may be subject to arbitration or mediation, as permitted by Australian law.

11. Privacy and Data Protection

• Personal Information: Your data is collected and processed in accordance with PickMe NOW’s Privacy Policy.
• Purpose of Data Use: Data is used solely for service-related purposes, such as improving user experience and ensuring safety.
• Third-Party Sharing: Personal information is not shared with third parties except as required by law.
• Your Rights: You may request access to, correction of, or deletion of your personal data at any time.

12. Account Suspension and Termination

PickMe NOW reserves the right to suspend or terminate your account for:

• Breach of Agreement: Violations of these terms or applicable laws.
• Abusive Conduct: Harassment, fraud, or inappropriate behavior toward drivers, delivery personnel, or other users.
• Non-Payment: Failure to pay for services rendered.

You may terminate your account at any time by contacting PickMe NOW support.

13. Updates to the Agreement

PickMe NOW may amend this Agreement periodically. Notifications of updates will be provided through the app or email. Continued use of the platform constitutes acceptance of the revised terms.

14. Governing Law

This Agreement is governed by Australian law and subject to the jurisdiction of courts in your state or territory.

15. Limitation of Liability

• PickMe NOW is not liable for indirect, incidental, or consequential damages arising from the use of its Services.
• Our liability is limited to the total amount paid by you for the disputed service.

16. Acknowledgment

By creating an account and using PickMe NOW Services, you acknowledge that you have read, understood, and agree to the terms of this Agreement.